Wow, that really looks horrible! How can they ship these to customers?
"Load tested before shipping" - yeah, right! A blatant lie, by the looks of it.
If Enertion Boards are based in Australia (unclear since I cannot find any contact or business info on their site - a strong warning sign for any online dealer, IMO) they are breaking Australian consumer law in several different ways:
must give you automatic guarantees with the right to ask for a repair, replacement, refund, cancellation or compensation as appropriate if there is a problem. (My comment: There is nothing in the text that allows Enertion boards to "limit" the guarantee, i.e. that it is only valid if you used their batteries, motors etc and use a fuse.)
, that is: safe, lasting, with no faults. /.../ The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.
: If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. /.../ You are entitled to return a product if you believe that there is a problem. /.../ You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.
You can if these laws are not followed.
Edit: Since the company details are missing on the Enertion boards homepage, I did some digging. Maybe helps to get into contact with them, or to file a complaint, if necessary.
Last edited by arvidb
on 25 Sep 2016, 13:06, edited 5 times in total.